Website Support and Maintenance
Excellent support received from Ballyhoo. Always on hand with advice and guidance for us.
Joanne, via feefo.com
The SLA covers exactly what I need and Ballyhoo are always willing to listen to my ideas and incorporate them into what I need.
Farah, via feefo.com
The support and maintenance is first rate, always offering superb advice and solutions to our requirements.
Anon, via feefo.com
Efficient, Professional Support
Support and maintenance contracts are a cost-efficient way of keeping your website up-to-date, whether you are short on time or lacking the relevant knowledge or experience. Whatever your situation, the team at Ballyhoo can assist you with a range of services, including system upgrades and adding new content, images and files.
Service Level Agreements
For clients with critical systems, high traffic volumes and significant transaction levels, we are also able to offer service level agreements to support you with your websites and online applications to ensure that issues are dealt with promptly and any downtime is kept to a minimum. To find out how Ballyhoo can assist you, please get in touch.
We know that, often, when you need something done you need it done now. Clients with support contracts or SLAs receive priority attention over ad-hoc support requests and we guarantee to carry out your requests within a set amount number of hours or we'll carry out the job for free, though we are usually able to make changes for you the same working day.
Our Team is Your Team
As you come to trust our team to carry out your requests with professionalism, accuracy and efficiency, we hope you'll soon consider us an essential part of your organisation. Our help, advice and experience is only ever just a phone call or email away and we will always endeavour to carry out your instructions to the highest possible standards, ensuring everything looks right and works perfectly.
Customers who take out a support and maintenance contract or an SLA benefit from a reduction in our standard hourly rate. Depending on your requirements, contracts can be from as little as one hour per month with no minimum term. We can increase or reduce your time at any point if you need more or less help, or indeed cancel it if you wish.
See how we can help...
We'd love to discuss your requirements and put together a plan to help you keep your site up to scratch, let us know how we can help.